Mushan | Soraia

Mushan represents nourishment and freshness, embodying the Miao people's deep respect for and connection with nature. Our English name, "Soraia," derived from the Latin word "Sol" (sun), conveys nature's light and vitality. We offer more than just Miao silver jewelry; each piece carries timeless stories and blessings. Handcrafted by skilled artisans, these creations reflect profound prayers for the land, life, and nature, preserving the Miao spirit and heritage. As gifts from the mountains and blessings from ancestors, they connect the past, present, and future, radiating enduring strength and harmony with culture and nature.

Miao nationality

If you are interested in our products, you can follow us on Instagram. Here is the link to our Instagram:

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Shipping & Returns

Shipping

The orders are shipped from Guizhou(China). Please allow up to 1-2 weeks for your product to be delivered as many pieces are hand made to order with love from the moment you purchase. If you are in a hurry, email us and we will do our best to help.For INTERNATIONAL orders - A flat shipping rate up to 10 euro applies which takes 6-10 business days from dispatch to delivery. Please note all prices are listed in Euro. Orders to countries outside China may be subject to import duties and/or taxes. We kindly advise you to check what rules apply with your local customs, as we can not be held responsible for any taxes or custom fees deemed by your country's legal regulations upon delivery.

 

Returns

Unfortunately we do not offer refunds for change of mind purchase. However, if the items purchased from the site has major problem, please email mushansoraia@gmail.com and we will do our best to help. 

Privacy Policy

This Privacy Policy describes how www.soraia-online.com (the “Site” or “we”) collects, uses and discloses your Personal Information when you visit or make a purchase from the Site.

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail mushansoraia@gmail.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies and log files. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.

Disclosure for a business purpose: shared with our processor Shopify

Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Shopify

Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.

Safety: Our checkout page uses SSL to ensure that all your browsing and shopping data remain private, making it absolutely secure.

Customer support information

Purpose of collection: to provide customer support. Source of collection: collected from you


We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.